Refund & Return Policy

Last updated: August 20, 2026

We want you to receive a piece that matches what you ordered and arrives in good condition. Because many Tailored Metal Co. products are made to order or personalized, return eligibility depends on the type of item and the reason for the return.

Eligible non-personalized returns

Eligible non-personalized items may be requested for return within 30 days of delivery. To qualify, the item must be unused, uninstalled, in the same condition in which it was received, and packaged securely for return. Proof of purchase is required.

Personalized, custom and made-to-order items

Personalized items, custom text or number signs, custom-designed products, and other pieces made specifically to your submitted details are generally final sale. They cannot normally be returned because they cannot be resold. If we made an error, or the item arrives damaged or defective, contact us and we will review the issue.

Custom-design deposits and design work are non-refundable once design work has begun. Any final custom-product price quoted after the design stage is separate from the initial design deposit unless the product page states otherwise.

Order changes and cancellations

If you need to change or cancel an order, email us as soon as possible. We begin preparing made-to-order items quickly, so changes or cancellations cannot be guaranteed after production or custom design work has started.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible, ideally within 7 days of delivery. Include your order number and clear photos of the item and packaging. Keep all packaging until the claim is resolved because the shipping carrier may require it.

How to request a return

Email support@tailoredmetalco.com with your order number, the reason for the request, and photos when relevant. Do not send an item back without return authorization. If the return is approved, we will provide the return instructions and destination.

Return shipping

For an approved return based on preference, size selection, or another reason that is not an error by Tailored Metal Co., return-shipping costs are the customer’s responsibility. When an approved return is required because we sent the wrong item or the item arrived damaged or defective, we will provide the appropriate resolution and return instructions.

Refunds

Approved refunds are issued after the returned item is received and inspected. Refunds are sent to the original payment method. Original shipping charges are not refundable unless the return resulted from an error by Tailored Metal Co. Your bank or card provider may need additional time to post an approved refund.

Exchanges

For eligible non-personalized items, the fastest way to receive a different item or size is generally to complete an approved return and place a new order. Personalized and custom-made items are not exchangeable unless there is an approved damage, defect, or order-error claim.

Questions

For questions about a return, refund, damaged shipment or order change, contact us at support@tailoredmetalco.com.