Shipping policy

Made to Order in Georgia

Most of our metal wall art, personalized signs, and custom pieces are made to order at our facility in Georgia, USA.

Because we manufacture rather than simply resell finished products, your order may require time for design preparation, cutting, powder coating, inspection, and packaging before it is ready to ship.

The estimated production time shown on the product page applies before shipping time.

Processing & Production Time

Production times vary depending on the product, customization, order volume, and size of the piece.

Personalized and custom orders may require additional production time because the artwork must be prepared specifically for your order.

Once your order has entered production, changes to personalized information, size, color, or other specifications may no longer be possible.

Shipping Time

After production is complete, your order will be transferred to the shipping carrier.

Delivery times shown at checkout are estimates provided by the carrier and begin after your order has shipped, not when the order is placed.

Carrier delays caused by weather, holidays, transportation disruptions, or other circumstances outside our control may occasionally occur.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed during checkout based on your order and delivery location.

Any available free-shipping promotions will be clearly displayed before checkout.

Tracking Information

Once your order ships, tracking information will be sent to the email address or phone number associated with your order.

Please allow some time for the carrier's tracking system to update after the shipping label is created.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your:

  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP code

before completing your purchase.

If you notice an address error, contact us as soon as possible.

We will make every reasonable effort to correct the address before shipment, but we cannot guarantee changes once an order has been processed or transferred to the carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Large Packages

Some of our larger metal artwork requires oversized packaging.

Large pieces may ship in boxes considerably larger than the artwork itself to provide appropriate protection during transportation.

Please inspect larger packages carefully when they arrive.

Damaged Orders

We carefully inspect and package every order before shipment. However, shipping damage can occasionally occur.

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping box
  • Photos showing any visible damage to the packaging

Please keep the original packaging until the issue has been resolved.

We will review the information and determine the appropriate replacement or resolution.

Lost Packages

If tracking indicates that a package has not been delivered within the expected delivery period, please contact us.

We can help review the tracking information and, when appropriate, work with the carrier to investigate the shipment.

Carrier investigations may require additional processing time.

Packages Marked Delivered

If tracking shows Delivered but you cannot locate your package, please first:

  • Check around the delivery location
  • Check with household members
  • Check with neighbors
  • Check alternate entrances or delivery areas
  • Allow up to 24 hours, as some carriers occasionally scan packages before final delivery

If the package still cannot be located, contact us and we will assist with the available carrier procedures.

We cannot guarantee replacement of packages confirmed by the carrier as successfully delivered to the address provided at checkout.

Returned or Undeliverable Packages

Packages may be returned to us because of:

  • Incorrect addresses
  • Incomplete addresses
  • Refused delivery
  • Failure to collect a package
  • Repeated unsuccessful delivery attempts

If an order is returned for one of these reasons, additional shipping charges may apply before it can be shipped again.

Personalized and custom-made products cannot automatically be refunded simply because a package was refused or returned as undeliverable.

Multiple-Package Orders

Some orders may ship in more than one package.

When this happens, the packages may arrive on different days even though they are part of the same order.

Separate tracking numbers may be provided.

International Shipping

If international shipping is available for your destination, applicable shipping charges will be shown at checkout.

Customers outside the United States may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by their country.

These charges are not included in the product price unless specifically stated otherwise.

Questions About Your Shipment

If you have questions about an order that has already been placed, contact us and include your order number so we can assist you more quickly.